Question 1

What are your Community Discounts?

Accepted Answer

AYR Ohio offers the following Community Discounts: Veterans – 30% every order Indigent – 30% every order Industry – 30% every order

Question 2

Is this a Med, Adult-Use or both market?

Accepted Answer

AYR Ohio dispensaries are dual-licensed to serve both Ohio Medical Patients and Adult-Use customers.

Question 3

What is the difference between medical cannabis and adult use cannabis?

Accepted Answer

Medical cannabis is used by people with a qualifying medical condition who have registered under a state’s medical cannabis program. Patients must carry a practitioner or state issued medical cannabis card in order to purchase and consume cannabis for medical reasons. While some medical products have higher-potency, the cannabis itself is not different from what can be purchased for recreational adult-use.

Question 4

I have never visited a dispensary. Can I just walk in and shop?

Accepted Answer

Yes, as long as you are 21+ years of age and have a valid, government-issued ID.

Question 5

How old do I have to be to shop at Ayr in Ohio?

Accepted Answer

You must be 21 or older to shop with us.

Question 6

What ID do I need to shop?

Accepted Answer

Valid, government-issued ID that states you are 21 years or older.

Question 7

Can I use an out of state form of ID?

Accepted Answer

Yes, as long as it is a valid, government-issued ID.

Question 8

Do I need an appointment?

Accepted Answer

No, you do not need an appointment to shop with us.

Question 9

How much Cannabis can I buy in one visit?

Accepted Answer

Recreational (Adult-Use) Purchasing Limits: Flower: Up to 2.5 ounces (approx. 70.75 grams) per day. Extracts/Edibles/Vapes: Up to 15,000 mg of total THC per day. Concentrates: Up to 15 grams. Medical Patient Purchasing Limits: Registered Ohio medical marijuana patients and their caregivers can also purchase up to the same daily maximum as recreational users (2.5 ounces of flower and 15,000 mg of THC). However, medical patients have additional benefits: Bulk Purchase: Patients can buy up to four days’ worth of supplies in a single transaction (up to 10 ounces of plant material and 60,000 mg of THC). 90-Day Supply: Patients are limited to a 90-day supply, which is calculated as 90 times the daily limit.

Question 10

Is there a possession limit?

Accepted Answer

Yes, Ohio states that adults 21+ may legally possess up to 2.5 ounces of cannabis flower and 15 grams of extract.

Question 11

Can I visit the dispensary more than once per day?

Accepted Answer

Yes, you can visit multiple times in a single day as long as you adhere to the legal purchase limits across all purchases combined for the day.

Question 12

What payment types are accepted?

Accepted Answer

Cash, Debit Cards, CanPay, and DutchiePay are all accepted forms of payment.

Question 13

What are the rules for Exchanges & Returns?

Accepted Answer

AYR Dispensary can compliantly accept returns on the following: defective product, product that does not match the item on your receipt, and/or products that have been mislabeled by the Cultivator or Processor. If you believe your product is defective, mislabeled, and/or a result of an error in dispensing, you may return the product in its original packaging to this location within 30 days of the purchase date for a full refund of the purchase price. Returns for plant material and edibles are not accepted unless they are the result of a recall or error in dispensing. In the event of a product recall, returns will be accepted with original packaging containing remaining product, for a full refund at the place of purchase, irrespective of purchase date.

Question 14

Can I consume cannabis in store?

Accepted Answer

No. Consumption is prohibited on all AYR Dispensaries property. Cannabis use is restricted to private property; public consumption is generally prohibited unless in designated licensed spaces.

Question 15

Can I bring cannabis across state borders?

Accepted Answer

No, it is illegal to transport cannabis across state borders, even if both states have legalized its use.

Question 16

How can I become a medical patient?

Accepted Answer

Patients are eligible for a state-issued medical cannabis card if they have a qualifying condition. New and existing patients can learn more, register or renew their cards at: com.ohio.gov/divisions-and-programs/cannabis-control

Question 17

Where are your current locations?

Accepted Answer

AYR currently operates seven Ohio dispensaries: AYR Dayton – 4918 Airway Rd, Dayton, OH AYR Goshen – 6722 OH-132, Goshen, OH AYR Woodmere – 27900 Chagrin Blvd, Woodmere, OH AYR Niles – 1212 Youngstown Warren Rd, Niles, OH AYR Streetsboro – 9800 OH-14, Streetsboro, OH AYR Lewis Center – 8990 S Old State Rd, Lewis Center, OH AYR Parma Heights – 6555 Pearl Rd, Parma Heights, OH

Question 18

What ways can I place an order?

Accepted Answer

Orders can be placed online for pickup or in-store during your visit.

Question 19

Do the dispensaries have an ATM onsite?

Accepted Answer

Yes, all AYR locations have ATMs onsite.

Question 20

Is there parking?

Accepted Answer

Yes, all AYR locations have either dedicated or street parking available.

Question 21

Is the dispensary handicap accessible?

Accepted Answer

All AYR Dispensaries in Ohio are wheelchair accessible.

Question 22

Does AYR Dispensary offer Drive-Thru or Delivery Options?

Accepted Answer

We are not currently offering delivery but select AYR Ohio stores do have drive-thru options available! All drive-thru locations are cash only, require a pre-order, and are open with reduced hours: Mon–Thu: 10AM – 8PM Fri–Sat: 10AM – 9PM Sun: 11AM – 6PM

Question 23

Can I place a Curbside Pickup?

Accepted Answer

Not at this time, but we will announce if/when we do!

Question 24

Can I follow you on any social media platforms?

Accepted Answer

Yes! Follow us on Instagram at @ayrdispensaryohio

Question 25

How do I choose the best product for me?

Accepted Answer

Knowledgeable and friendly budtenders will be on site to assist you on your journey into finding the best product for you.

Question 26

What is the Welcome Back Rewards program?

Accepted Answer

The Welcome Back Rewards program is a way to earn rewards points that can be redeemed for savings on future purchases.

Question 27

Is it free to join the Welcome Back Rewards program?

Accepted Answer

Yes, it is! There is no cost to join.

Question 28

How do I join?

Accepted Answer

You can join the Welcome Back Rewards program by signing up online either by visiting our website or scanning the QR code in-store. When you sign up, you will automatically be opted-in to email notifications. If you were already a rewards member or have already provided an email address to us for communications, you will be automatically enrolled in the new program. Additionally, you can join the Welcome Back Rewards program by downloading our app and updating your profile with your email address, which will automatically opt you into email notifications.

Question 29

Is my personal information protected?

Accepted Answer

Yes, all information provided is protected; please click HERE to learn more.

Question 30

What will you do with my email if I give it to you?

Accepted Answer

We will use it to create your Rewards program account so that we can continue to add points to your account with every purchase made. Email addresses will also be used to send emails regarding account updates and point balances. Providing your email will automatically opt you into email marketing communications. You can opt-out of email communications at any time by using the unsubscribe link available at the bottom of all emails.

Question 31

Can I combine my rewards with other discounts and promotions?

Accepted Answer

Yes, you may combine your rewards points with other discounts and promotions for even more savings. Some restrictions may apply, see a budtender for details.

Question 32

How can I check my rewards balance?

Accepted Answer

You can view your points balance by logging into your account online, in the mobile app, or by asking a dispensary associate.

Question 33

How do I update my Welcome Back Rewards account information?

Accepted Answer

You can update your Welcome Back Rewards account information by logging into your account online, in the mobile app, or by asking a dispensary associate.

Question 34

Can I merge or transfer my points to another member’s account?

Accepted Answer

No, rewards points from two accounts may not be merged or transferred to one another.

Question 35

Can points be earned for someone else’s transactions?

Accepted Answer

Points can only be earned towards the account information associated with that purchase. In states where applicable, caregivers for medical patients can earn points towards the patient’s balance so long as the correct account credentials are used.

Question 36

Are Welcome Back Rewards available in all states?

Accepted Answer

Customers shopping in our dispensaries in Connecticut, Florida, Illinois, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania can participate in the Rewards program.

Question 37

How can I start earning points?

Accepted Answer

Once you sign up for Welcome Back Rewards, you earn reward points every time you shop at our dispensaries. You can also earn Bonus Rewards (for example, your Birthday Reward) or earn additional points during Special Promotional Periods in-store.

Question 38

How many points do I earn on my transactions?

Accepted Answer

How many points you earn on each transaction depends on which Rewards Tier you are in. Tier 1, Neighbor = 2 points for every $1 spent Tier 2, Friend = 4 points for every $1 spent Tier 3, Family = 6 points for every $1 spent See the ‘Rewards Tier’ section of the FAQ guide for more information about which tier you are currently in and how moving between tiers works.

Question 39

Do I earn Welcome Back Rewards points on all products?

Accepted Answer

All products, including discounted products, are eligible with the exception of OH Rewards Members. OH Rewards Members may only redeem rewards points against non-cannabis products. All purchases made in person or online qualify to earn points upon completion of the transaction. Points accrued are calculated against purchase total after discounts and before tax. Additional restrictions may apply, see a budtender for details.

Question 40

Can my points be exchanged or cashed out for actual currency?

Accepted Answer

No, points can ONLY be credited toward purchases made at any of our retail dispensaries.

Question 41

How will I receive my points?

Accepted Answer

Your points will be automatically added to your Welcome Back Rewards account balance once a purchase is completed. Points may take up to 24 hours to populate in your account.

Question 42

Why didn’t I earn points on my purchase?

Accepted Answer

If the first name, last name, phone number and email address you provide at checkout are not associated with the account, the points may not be attributed correctly to your account. Be sure to use the same account information every time you shop.

Question 43

Do my points expire?

Accepted Answer

Yes, points expire after 180 days of no purchase activity.

Question 44

What happens if I forget to inform the dispensary associate that I would like to earn Welcome Back Rewards points when I check out?

Accepted Answer

You do not need to remind the dispensary associate that you would like to earn points. Rewards points will be automatically added to your account if you have provided the same first name, last name, phone number and email address that is on your Welcome Back Rewards account.

Question 45

Can I earn points on someone else’s transactions?

Accepted Answer

No, points can only be earned toward the account information associated with the purchase.

Question 46

How do I get my New Member reward?

Accepted Answer

Your New Member reward is a gift of 500 points that will be automatically added to your account on the day you join the Welcome Back Rewards program. It is only available to new members of the program, and not to members of our old rewards program who were automatically converted to the new program. Points may take up to 24 hours to populate.

Question 47

How do I get my Birthday reward?

Accepted Answer

Your birthday reward is a gift of 2000 points that will be automatically added to your account on the date of your birthday if you have made a purchase in the last 180 days. Points may take up to 24 hours to populate.

Question 48

How do I get my Welcome Back Anniversary reward?

Accepted Answer

Your Welcome Back Anniversary reward is a gift of 500 points that will be automatically added to your account on the anniversary of the date you joined if you have made a purchase in the last 180 days. Points may take up to 24 hours to populate.

Question 49

What can I redeem my Welcome Back Rewards points for?

Accepted Answer

Rewards points are redeemable in the form of dollars off purchases at any of our dispensaries in Florida, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania, and through the website for online pickup and delivery orders! In Ohio, points can only be redeemed on non-cannabis products.

Question 50

How do I redeem my Welcome Back Rewards points?

Accepted Answer

When shopping with us, let the dispensary associate know that you would like to use and apply your points, or apply them yourself if checking out online. You can redeem points in 500-point increments for $5 off any purchase. That means you can redeem 1,000 points for $10 off, 1,500 points for $15 off and so on. The maximum number of points you can redeem in a single transaction is 5,000 points for $50 off. In Ohio, points can only be redeemed on non-cannabis products.

Question 51

If I redeem rewards points on a transaction, do they stack with other discounts?

Accepted Answer

Yes! You can stack your points discounts on top of retail promotions and discounts. But you can only redeem one reward (up to 5,000 or $50) per transaction. Some restrictions may apply, see a budtender for more information.

Question 52

If I have enough points for partial payment, can I use these points and pay the difference with another payment method?

Accepted Answer

Yes, absolutely.

Question 53

Is it possible to earn Welcome Back Rewards points and redeem them instantly?

Accepted Answer

Points earned may take up to 24 hours to populate in your digital wallet. You may redeem them as soon as they are available in your wallet.

Question 54

Can I redeem rewards without making a purchase?

Accepted Answer

You must make a purchase to redeem points. In Connecticut, Illinois, Massachusetts, New Jersey, Nevada, Ohio, and Pennsylvania, a purchase minimum of $0.01 after points are applied is required to redeem points. In Florida, no purchase minimum is required.

Question 55

What is the difference between the 3 tiers?

Accepted Answer

Tier 1, Neighbor = earn 2 points for every $1 spent Tier 2, Friend = earn 4 points for every $1 spent Tier 3, Family = earn 6 points for every $1 spent

Question 56

How do I get into a higher tier?

Accepted Answer

Your tier level is dependent on your cumulative spend at our dispensaries in a calendar year. If you spend up to $500 in a Rewards calendar year, you will be included in the Neighbor Tier. If you spend a minimum of $501 in a Rewards calendar year, you will be upgraded to the Friend Tier. If you spend a minimum of $2001 in a Rewards calendar year, you will be upgraded to the Family Tier.

Question 57

How will I be notified once I reach a higher tier?

Accepted Answer

As a rewards member, you will receive a message congratulating you for achieving your new tier.

Question 58

What determines which tier I am in for 2026?

Accepted Answer

Current Rewards Members will be automatically assigned a tier on February 1, 2026. This tier is based on their total cumulative spend in 2025 which is January 1, 2025 – December 31, 2025. For example, if you spent $750 as a rewards member between those dates in 2025, you will automatically start the new program in Tier 2, earning 4 points for every $1 you spend. New Rewards Members will automatically start in Tier 1 the day they join. New and pre-existing rewards members can move up to the next tier based on their spending in the 2026. Following the example above, you would be eligible for Tier 3 Rewards status after spending a cumulative $2001 or more dollars in 2026.

Question 59

What determines which tier I am in for 2027?

Accepted Answer

You will start 2027 in the tier indicated by your total cumulative spend in the 2026 In some cases, this may mean that you will be downgraded to a lower tier. For example, if you spent $750 in 2026, you would start 2027 in Tier 2, earning 4 points for every $1 you spend. However, if you only spend $150 in the 2026, you will enter the 2027 Rewards calendar year in Tier 1.

Question 60

What do I need to do to maintain my current tier in the following rewards year?

Accepted Answer

To maintain your current tier, you must maintain the minimum per Rewards calendar year spend amounts associated with the tier level. Neighbor = up to $500. Friend = $501/year minimum spend. Family = $2,001/year minimum spend.

Question 61

Can my tier status be downgraded?

Accepted Answer

Yes, annual spend must continue to meet tier level requirements based on a Rewards calendar year, otherwise you will be downgraded to the lower tier starting the following year. Your tier status will not be downgraded during the Rewards calendar year.

Question 62

How is my loyalty tier determined?

Accepted Answer

Starting 2026, your tier is based on how much you spend during a standard calendar year (January 1 – December 31). This is a change from previous years, when tiers were calculated Feb 1 – Jan 31.

Question 63

Did the Reward’s Tiers change?

Accepted Answer

No, the spending thresholds remain the same. The only change is timeframe used to calculate your tier.

Question 64

What tier will I start with this year?

Accepted Answer

You will start the year in the tier you earned based on your total spend from January 1 – December 31 of the previous year.

Ohio

Every Ayr dispensary in Ohio.

Dayton1 store

Ayr Cannabis Dispensary Dayton

Goshen1 store

Ayr Cannabis Dispensary Goshen

Lewis Center1 store

AYR Cannabis Dispensary Lewis Center

Niles1 store

AYR Cannabis Dispensary Niles

Parma Heights1 store

Ayr Cannabis Dispensary Parma Heights

Streetsboro1 store

Ayr Cannabis Dispensary Streetsboro

Woodmere1 store

Ayr Cannbis Dispensary Woodmere

Ohio at a glance.

Ohio, in context.

Need a medical card in Ohio?

What consumers ask.

Community Discounts

General Information

Locations & Access

Rewards Program

Other Services

Ordering, Pickup & Delivery

Payments & Pricing

Safety, Travel & Legal

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